Save the intercom phone number in your phone contacts so that you know the calls are coming from the intercom system and so your phone does not report the number as spam.
answering the call
Once you answer a call from the intercom, you need to press either the number 9 or the asterisk (*), depending on your building's intercom system.
voicemail
If the call goes to voicemail, it means the intercom is working properly, and it is the phone or the service provider that is treating the intercom number as a spam call, routing it to voicemail.
next steps
After confirming that the intercom phone number is saved in your contacts and that it's not blocked or marked as spam, it might be necessary to call your cellphone service provider, as it might be blocked at the network level.
calling your service provider
Call your network service provider and ask them to remove spam blockers for your cellphone number.
still having issues?
If after following the previous troubleshooting steps you are still unable to access the intercom, please send us a message below and one of our support staff will reach back out with further instructions.
